Frequently Asked Questions

We offer cleaning, cleaning inspections, light maintenance, landscaping, lawn care, linen care, pest control, spa and pool cleaning and maintenance and special guest services. In conjunction with our partners, we can also provide other repairs and services, such as: tile cleaning, painting and staining, deck maintenance or repair, remodeling or additions, HVAC service, roofing or other repairs to keep your rental property in tip top shape for your guests. If we cannot perform the service, we know who can.

All our cleaning staff should be wearing name badges with a barcode. If you scan the barcode it will take you to our website.

We employ some Spanish speaking staff in our cleaning service. If you are needing assistance please call or text with the property name and address, 865.409.5700

Yes, we are licensed. You may check online with the TN SECRETARY OF STATE. We are insured through Erie Insurance

We provide all linens needed to fully outfit each property.Bedroom linens include fitted sheets, flat sheets, and two king pillowcases per bed.Bath linens include high-quality white plush bath towels, washcloths, hand towels, and bath mats. We provide one bath towel and one washcloth per guest based on occupancy, along with standard hand towels and bath mats per bathroom.Kitchen linens include dish towels.There is a $350 annual per-bedroom linen fee, which covers normal wear and tear and ongoing replacement of linens. Additional linens are available upon request.All linens are professionally cleaned in our own commercial cleaning facility.

Our Service Area Includes:Sevierville, Pigeon Forge, Gatlinburg, Pittman Center, Wears Valley and anywhere in between

Yes absolutely. Many of our clients have airbnb and VRBO rental cabins and we clean and maintain them to ensure their guests always have a clean and enjoyable stay.

We like to have at least one week to set up new properties.

We have an onboarding inspection that is half the cost of the cleaning. This is where our company goes through your property, takes inventory, gives recommendations, and labels all owner’s linens. Our annual linen fee is billed out the first billing cycle

Bathroom consumables include mounted bottles using heat/adhesive of shampoo, conditioner, and body wash. We also provide unmounted lotion and handsoap bottles in full-size bathrooms with the shower bottles installed. The Lotion and Handwash is also available in the mounted or unmounted version for the half bathrooms for an additional fee.Note - we no longer provide bath bars or makeup wipes.

Cleaning inspection includes making sure the property is guest-ready. This may include some light duty maintenance such as changing out light bulbs that are reachable, air filters, pool stick tips, etc. We will also report any issues we may find that are guest effecting.

We charge $62.50 for the service call up to an hour between the hours of 9am- 6pm. If we cannot provide a solution, we can direct you to the proper vendor.

Yes, we can provide after hours support for your guests. Addition charges apply.

We use a software called Resort Cleaning that integrates with several reservation interfaces such as VRBO, AIRBNB, etc. Here you will put appointment notes, Property Pictures, and any directives for our cleaners and staff.

We provide several guest services. See below:Emergency ServicesWe have an on call service and can respond to emergency or urgent requests for situations such as: guest lockout, HVAC issues and plumbing problemsDecorationsWe offer special Occasion decorating for Honeymoons, Romantic weekends, and other Major Holidays such as July 4th.Special EventsWe can provide extra tables and chairs for special eventsBaby ItemsPortable Pack n play cribs and baby gates

Hot tubs are drained, cleaned, sanitized and re-filled after every departure.Private pools are cleaned upon checkout as standard.

Mountaineer Cleaning & Maintenance has been servicing and cleaning rental properties in the area since 2015 and has developed a reputation as the premier and most respected rental property cleaning service provider in Gatlinburg, Pigeon Forge and Sevierville TN

We bill our customers automatically every month. Customers can set up a credit card or ACH (automated bank to bank transfer)

Due to the volume of customers we service, we reserve our email address for existing customers. If you are a new customer and want to get a quote, please visit our contact page.

• We are locally owned and operated• We have been providing rental property cleaning to this area since 2015• We are an Inc. 5000 company• Recipient of multiple local awards for our cleaning and customer service• In-house commercial laundry• Over 200 Google reviews with an overall 4.8-star rating• 24/7 support for owners and guest• FREE property listing on our website to help drive guests to your rental property